Congratulations to our very own Head of Finance, Devrani Moonsamy, on her nomination for the 2026 CFO Awards South Africa. This recognition is a...
Ombud Council Head of Finance, Devrani Moonsamy has been nominated for the 2026 CFO Awards
read more
News
Draft Ombud Council Rules for the PFA, 2026: Parliamentary Submission
The Ombud Council has the power to make Ombud Council Rules (binding subordinate legislation) for or in respect of ombuds and ombud schemes, in accordance with section 201(1) of the Financial Sector Regulation Act, 2017 (FSR Act). We published draft Ombud Council Rules for the Pension Funds Adjudicator (PFA) for public comment in September 2025. The Ombud Council has submitted a draft of the Rules to Parliament for a period of 30 days while Parliament is in session, as required by section 103(1) read with section 98 of the Financial Sector Regulation Act, 2017.
New rules for the Pension Funds Adjudicator
Released: Johannesburg, 4 March 2026 Ombud Council publishes new rules for the Pension Funds Adjudicator, strengthening complaint handling...
Press Release – Black Friday 2025: Know Your Rights and Protect Your Finances
Released 27 November 2025 As the year winds down and the excitement of Black Friday fills the air, the Ombud Council is urging South Africans to shop wisely, understand their rights, and protect their financial well-being. While the season brings opportunities to...
Press Release: The Ombud Council notes the appointment of the new Pension Funds Adjudicator
Released 5 November 2025 The Ombud Council is very pleased to note the Minister of Finance’s appointment of Mr Lebogang Mogashoa as Pension Funds Adjudicator with effect from 8 December 2025. The Office of the Pension Funds Adjudicator (OPFA) is a key pillar of the...
Draft Ombud Council Rules for the Pension Funds Adjudicator, 2026
The Ombud Council has the power to make Ombud Council Rules (binding subordinate legislation) for or in respect of ombuds and ombud schemes, in accordance with section 201(1) of the Financial Sector Regulation Act, 2017 (FSR Act). We today publish and invite comment...
Promoting financial literacy and financial redress in South Africa during Money Smart Week SA (MSWSA) 2025
The Ombud Council is excited to be joining Money Smart Week South Africa (MSWSA) from 25 – 31 August 2025 with exciting activities to make sure that consumers are empowered to make informed financial decisions, avoid costly mistakes, and build a secure future. This...
Video Series: Collaborating with Let’s Talk Finances with Tarie for Money Smart Week South Africa (MSWSA) 2025 video series
Video Series: Collaborating with Let’s Talk Finances with Tarie for Money Smart Week South Africa (MSWSA) 2025 video series As part of Money Smart Week South Africa (MSWSA) 2025, the Ombud Council partnered with Let’s Talk Finances with Tarie to produce a five-part...
Know your ombud: real stories, real solutions
“Know Your Ombud” is one of the Council’s recent initiatives of 2025, in partnership with consumer journalist Maya Fisher-French, that helps financial customers understand their rights and what to do if they are treated unfairly. In the introductory episode of a...
Ombud council supporting the financial ombud schemes to bring financial fairness to the forefront
From 17 to 21 April 2025, the Ombud Council, collaborated with the financial ombud schemes to exhibit at the Rand Show. This collaboration made it possible for the National Financial Ombud (NFO), Pension Funds Adjudicator (OPFA), and the FAIS Ombud, to engage directly...
REVOCATION OF RECOGNITION OF INDUSTRY OMBUD SCHEMES
The Ombud Council has today published notices revoking the recognition of four ombud schemes as industry ombud schemes under the Financial Sector Regulation Act, 2017 (Act No. 9 of 2017) ("FSR Act") with effect from midnight on 29 February 2024, at the request of the...