Vision & Mission
Mission
Ensuring that the ombud system works better for financial customers by using existing statutory powers to harmonise the system, improve its coverage and visibility, and track its performance; and by proactively supporting regulatory reforms to improve the system over time
Vision
To ensure that a known, trusted and easily accessible ombud system exists for all in the financial sector.
Values
The Council is uncompromisingly committed to operate in accordance with the following core values:
Independence and Impartiality
We act independently and impartially, without fear, favour, or prejudice and support the independence and impartiality of the ombud schemes we oversee.
Effectiveness and Responsiveness
We implement effective and responsive processes to perform our work.
Fairness
We treat all stakeholders fairly.
Integrity
We execute our functions with integrity.
Transparency and Accountability
We act transparently, take accountability for our actions, and hold the ombud schemes we oversee to account. We ensure that financial customers and other stakeholders understand our role and that of the ombud schemes we oversee.