The Ombud Council is excited to be joining Money Smart Week South Africa (MSWSA) from 25 – 31 August 2025 with exciting activities to make sure that consumers are empowered to make informed financial decisions, avoid costly mistakes, and build a secure future. This...
“Know Your Ombud” is one of the Council’s recent initiatives of 2025, in partnership with consumer journalist Maya Fisher-French, that helps financial customers understand their rights and what to do if they are treated unfairly. In the introductory episode of a...
From 17 to 21 April 2025, the Ombud Council, collaborated with the financial ombud schemes to exhibit at the Rand Show. This collaboration made it possible for the National Financial Ombud (NFO), Pension Funds Adjudicator (OPFA), and the FAIS Ombud, to engage directly...
The Ombud Council has today published notices revoking the recognition of four ombud schemes as industry ombud schemes under the Financial Sector Regulation Act, 2017 (Act No. 9 of 2017) (“FSR Act”) with effect from midnight on 29 February 2024, at the...
RECOGNITION OF THE NATIONAL FINANCIAL OMBUD SCHEME SOUTH AFRICA (NFO) AS AN INDUSTRY OMBUD SCHEME The Ombud Council is very pleased to announce that it has today granted recognition under section 194 of the Financial Sector Regulation Act, 2017 (Act No. 9 of 2017)...
